Returns & Exchanges
At Eva-Anna Farms, we take pride in the freshness of our products, but if your order arrives damaged or unsatisfactory, we offer a 14-day return window for a full refund or exchange. Due to the perishable nature of our food items, some restrictions apply to opened products.
Contact Support
Email our farm-to-table support team with your order number and a brief description of the issue.
Submit Documentation
Provide clear photographs of the product and its packaging, especially if there is visible transit damage or spoilage.
Return Authorization
Once approved, we will provide a return shipping label or instructions for disposing of perishable items safely.
Receive Refund
After we process your request, a refund will be issued to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing